Latest Update: January 8, 2021
Thank you for visiting our website!
Taiga Motors, Inc.
Attn: Data Protection Officer
2695 Dollard Ave.
Québec H8N 2J8
If you are in the European Union, we are the data controller of the personal data collected through our Services.
1. What do we consider as personal data?
3. What type of personal data do we collect, and why?
As part of the Services, we collect the personal data described in the table below, which also provides you with information on the purpose of our collection. To comply with European legislation, we are required to identify the legal basis for the collection of personal data in the table below. This legal basis may not be applicable in your jurisdiction.
If we process your personal data based on your consent, you can always withdraw this consent by email at email@example.com or through the functionalities that we make available to you.
We collect personal information directly from you. However, we use Stripe as a third-party payment processor and as part of their financial compliance activities, they may obtain personal information about you from third parties, such as date of birth and government issued IDs.
|Category of Personal Data||Examples||Purposes and Examples of Use||Legal Basis Under the GDPR|
||This data is collected automatically through our Services for them to function effectively, to fix bugs or to improve the security of our Website.||Legitimate interests|
|Usage and Performance Data||
||Our Website contains forms to communicate with us, as well as emails and social media accounts which can be used to reach out to us. When you do so, we may ask for identification data such as your first and last names, and we will collect any other information which is included in your inquiry.||Consent|
||If you would like to become an authorized dealership and resell our products, you may fill out our Dealer Application Form which is available online. When you do so, we will ask that you share specific information about you, such as contact information.||Consent|
||If you would like to become an ambassador for our products, you can fill out our Ambassador Form through our Website. The Ambassador Form contains various questions to assess your interest and potential as an ambassador. For instance, we may need to validate if your values align with ours, and if your background is ideal to become an ambassador. If we select you, you will have to enter into an agreement with us.||Consent|
||If you accept to receive our newsletter or marketing communications, we will ask for your opt-in consent and email address.
Please note that you can optout from receiving our marketing communications. You can do so by clicking the “unsubscribe” link at the bottom of the emails you receive from us. You can also contact us directly to do so.
||Our Website contains a map which allows you to see dealerships near you. This requires sharing your location with us.||Consent|
||If you decide to pre-order our products, you will be asked to provide your credit card information. We use Stripe to process your credit card information. Apart from the last 4 digits of your credit card number, we cannot view your credit card information.
Stripe also uses personal information to conduct fraud monitoring, prevention and financial compliance activities.
|Performance of the Reservation Agreement
Legitimate interests and compliance with applicable laws
Payment History Data
||If you would like to reserve our products, you may fill out our Pre-Order Form on our Website. If you do so, we will ask for some information about you. Once you complete the payment for the deposit, we will receive information about your payment, such as the date and amount.||Performance of contract|
||From time to time, we have job openings that may be tempting to you! If you decide to apply, we will ask for identification information and background information about your career.||Consent|
|Social Media Data||
||If you follow us or interact with us on social media, we may process your personal data in order to exchange with you and respond to your inquiries.||Legitimate Interests
Consent (for direct messages)
4. Where do we collect, use and disclose your personal data?
Your personal data may be stored on servers located in a country other than where you reside. We use Amazon Web Services to host personal data in the United States. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information. Before transferring personal data outside the European Economic Area, we ensure that adequate safeguards are in place, such as by entering into agreements with such third parties that incorporate standard contractual clauses.
5. How do we protect your personal data?
We use reasonable organizational, technical, and administrative measures to protect information within our organization.
We use service providers that have appropriate security safeguards in place. For instance, we use Amazon Web Services, which maintains several independent verifications of its security, privacy and compliance control including ISO/IEC 27001:2013, 27017:2015, 27018: 2019, 9001:2015. You can review Amazon Web Services’ safeguards here.
We also use Stripe to process payment data. Stripe maintains several security safeguards and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. You can read more about Stripe’s security policies here.
However, no data transmission or storage system is guaranteed to be 100% secure. You also need to do your part, such as by using secure networks, especially when making a payment.
6. How long do we keep your personal data?
We retain personal information for as long as necessary to provide you with the Services or as required by applicable laws, whichever is longer.
7. With which categories of recipients do we share personal data?
We do not sell your personal data. We disclose your personal data as required to provide you with the Services. Here are the categories of recipients with whom we share personal information:
|IT Service Providers||We use service providers to provide and host our Services online, as well as to enable other functionalities.
|Analytics and Performance Providers||We use third-party Service providers to monitor and analyze the use of our Services. Notably, we use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
|Social Media Partners||When you interact with our social media accounts, data about you may be shared with the social media providers. When you share our content through the social media handles on our Website, we are joint-controllers with these social media platforms, and they may use your personal data for other purposes, please consult their privacy policies below:|
|Law Enforcement and Other Authorities||We may receive requests from law enforcement or the authorities to access personal data. Whenever permitted by law, we advise our users or clients before responding to such requests. We also validate that the request is legitimate before responding.|
|Business Transaction||We may disclose your personal data in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity or investors. For instance, if we sell our assets, your personal data may be part of such assets.|
8. How can users exercise their rights regarding their personal data?
Depending on where you are located, different rights are granted to you so that you can control how we process your personal data. These rights generally include the rights to access and rectify personal data. In the European Union, additional rights include:
- The right to be informed about how we process your personal data;
- The right to request the erasure of your personal data;
- The right to revoke your consent when our processing is based on your consent;
- The right to object to the processing of your personal data;
- The right to restrict the processing of your personal data;
- The right to have automated decision making reviewed in accordance with the law;
- The right to the portability of your personal data;
Some of these rights may not be applicable, depending on the circumstances. If you would like to learn more about these rights, please click here for a more detailed explanation.
If you reach out to us to exercise your rights, we will respond to you within 30 days of receiving your request, or faster if required by applicable laws. In some cases, we may need additional information to validate your identity. We will only use this information for this purpose. If you do not agree with how we responded to your request, you have the right to lodge a complaint with your local authorities. To consult the list of data protection authorities by country in the European Union, please click here.
If you are located in Canada, the Officer of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:
9:00 am to 4:00 pm EST
Office of the Privacy Commissioner
30 Victoria Street